The client connects continents cultures and clouds across the globe delivering the connectivity, transport and optical needs for the content, internet and carrier marketplaces. They construct, manage and operate infrastructure that is at the very heart of today’s internet.
Within the NOC team, you will provide 24x7 global customer and technical support services across their networks. Real time monitoring and management of all services, sites, networks and facilities to ensure customer service SLA’s and targets are met and exceeded.
The role involves monitoring and management of all network and system alarms within the 365 day x 24 hour NOC team. 12 hour shift patterns covering 365 day x 24 hour. Ensuring Incident tickets are raised in a timely and professional manner and that they are managed effectively through to resolution. Technical troubleshooting and diagnostics as necessary and provide efficient customer communications during live incident operations. Manage operational vendor and partner communications with our networks, services and systems suppliers.
Ideally you have 2-5 years technical network operational in a NOC or Technical support environment with Ciena, IP and Optical Transmission experience.
This is a great opportunity to join an organisation operating at the centre of today’s internet. They provide an excellent work environment, top salary, bonuses and benefits.